Some customer stories capture exactly what professional pool service should look like: responsive help, clear guidance, and a willingness to go beyond the basics. Rich M's experience with ASP - America's Swimming Pool Company of Ponte Vedra is one of them.
From a Frustrating Start to Confidence in His New Pool
When Rich moved into a new home with a pool and hot tub, he needed to get up to speed quickly. As a first-time pool owner, he reached out to the previous owners’ pool service company for guidance. Instead, he was met with a rude response and little useful information.
The next day, Rich received a letter and brochure from Adam at ASP - America's Swimming Pool Company of Ponte Vedra. He called, and Adam came out that same day.
Rather than simply taking over the maintenance, Adam took the time to explain how the pool and hot tub worked, what Rich needed to know as a new owner, and how to manage the equipment. When Rich encountered trouble setting up the pool app on his phone, Adam helped him get it working, too.
Rich shared his experience:
“We moved into a new home. I contacted the previous owners’ pool service company. The owner was very rude and not helpful. The next day, I received a letter and brochure from Adam introducing ASP. I called, and he came out immediately. He clearly explained everything I needed to know about owning and running a pool & hot tub. Adam is very professional, knowledgeable, helpful, and nice. The pool app was a little unique to establish on my phone. Adam assisted with getting that app activated. We are now enjoying our pool. We highly recommend Adam and ASP.” — Rich M
Solving a Complicated Jandy Automation Issue
There was another challenge waiting for Rich: connecting the pool’s Jandy automation system.
After struggling to get the system online, Rich contacted Jandy for assistance. He was told that his internet connection was “too fast,” but the explanation did not solve the problem.
Adam took a closer look and identified the issue as a missing 2.4 GHz WiFi adapter. He coordinated with the local Jandy representative to get the necessary equipment and returned to help Rich connect the system.
The visit lasted approximately an hour and a half. Adam not only got the automation system working but also walked Rich through the heater, pump, filter, and automation controls so he could operate his equipment with confidence.
There was no charge for the visit.
More Than Pool Maintenance
For Adam, helping a new pool owner get comfortable with unfamiliar equipment was simply part of providing good service: “When Rich moved into his new home, he had never owned a pool before — and the automation system that came with it was something he couldn't get connected. Another company wanted to charge him just to have a conversation. We came out, connected him, and walked him through everything so he actually felt confident using his equipment. That's just how we do business.”
That first visit ultimately led Rich to choose weekly pool maintenance with ASP - America's Swimming Pool Company of Ponte Vedra. What began as a call for help became an ongoing relationship built around reliable service and personal attention. Today, Rich and his wife often step outside to say hello when the team arrives for a service visit. It is a small but meaningful reflection of the relationship that has developed since Adam first showed up at their door.
Helping New Pool Owners Feel at Home
Owning a pool for the first time can come with a learning curve, particularly when the equipment and technology are unfamiliar. Having someone willing to explain how everything works can make that transition much easier.
At ASP - America's Swimming Pool Company of Ponte Vedra, we believe pool service should involve more than maintaining equipment. It should also give homeowners the information and support they need to feel comfortable with their pool.
If you’re a new pool owner and want a team that takes the time to help you understand your pool and its equipment, contact ASP - America's Swimming Pool Company of Ponte Vedra at (904) 300-2379.